Return Policy

You have the right to cancel your purchase within 14 days, without having to provide a reason. After informing us of your decision to cancel, you have another 14 days to return the product. You will then receive a full refund of the amount paid.

The only costs you'll pay are the return shipping costs from your address to our online store. These costs are approximately €7.50 per package; please check your carrier's website for exact prices.

If you wish to exercise your right of withdrawal, the product must be returned with all accessories included and, if possible, in its original condition and original packaging.

To exercise this right, you can contact us at care@valenna.it.
We will refund your payment within 5-10 business days of your return notification, provided the product is received in good condition.